Key drivers for loyalty 14 Nov 2018 in It's not the best price and monetary rewards for loyalty that creates growth but instead security in the delivery that makes satisfied customers will return. Tags Churn-rate Net promoter score Retention Read more about Key drivers for loyalty
How you calculate key customer loyalty indicators 13 Nov 2018 in How to measure and calculate KPI for customer loyalty. Retention, how good you are at keeping customers. Churn rate, at which rate you lose customers. Tags Churn-rate Retention Read more about How you calculate key customer loyalty indicators
